Privacy Policy

This privacy policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from You, or that You provide to Us, will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or any other of our websites / mobile applications to which this privacy policy applies ("Sites") or otherwise providing Us with information You are accepting and consenting to the practices described in this policy.

The domain name www.prosperty.in (hereinafter referred to as "the said Website") is owned by Prosperty Infra And Realty Private Limited, a private limited company incorporated under the laws of India and having its registered office located at A 418 Floor 4 Plot-Cs 286, Aurus Chambers, Shivram Seth Amrutwar Road Worli, Delisle Road, Mumbai, Mumbai-400013, Maharashtra (hereinafter referred to as “Prosperty”). For the purpose of this Privacy Policy, the term "You" or "User" shall mean any natural or legal person/entities including both Online and offline clients and the term "We", "Us", "Our" shall mean Prosperty and its affiliates and their service providers. Prosperty is committed to safeguarding the privacy of any person who access and uses the said Website that is owned and operated only by Prosperty.

We urge the User to read and understand the policy carefully. If You do not agree with Our policies and Our practices in the way We treat Your information, You should immediately stop accessing and using the said Website. If You continue to use or access the said Website, it shall constitute Your agreement to this Privacy Policy and by accepting this Privacy Policy, You expressly consent to Prosperty’ use and disclosure of Your personal information in accordance with this privacy policy.

We know that You care how information about You is used and shared and We appreciate Your trust in Us to do that carefully and sensibly. This policy gives details of the information We may collect from You or that You may provide while using/accessing the said Website and the manner in which such information is collected, used, processed, disclosed and maintained. By accessing the said Website and any of its pages, You are agreeing to the clauses specified read along with the terms of use of the said Website. By accessing and using the said Website, You accept and agree to be bound by and comply with (i) this Privacy Policy, and, (ii) the Terms of Use.

This policy applies to Prosperty as defined herein and help You understand how We collect, use, store, process, transfer, share and otherwise deal with and protect all Your information when You visit Our Website. Note that this Privacy Policy is an electronic record in the form of electronic contract in terms of Indian Information Technology Act, 2000 and rules made thereunder (as amended from time to time) and does not require any physical signature or seal. Please refer to the detailed outline of the policy.

This policy shall apply to all information You provide on the said Website and all information that Prosperty collects on the Website including but not limited to any information You upload, emails that You exchange with Us and other Users and any information submitted by You to Us.

1. Controller of Personal Information

Prosperty will be the controller of Your personal information provided by You or otherwise collected by Us. Your data controller is responsible for the collection, use, disclosure, retention, and protection of Your personal information in accordance with its privacy standards as well as any applicable laws.

2. Nature of Information Collected

Personal Information for the purposes of this Privacy Policy shall include, but not be limited to the following for the purpose of rendering its services, such as:

• • Your address,
• • Your telephone number,
• • Your e-mail address or other contact information,
• • Your date of birth,
• • Your gender,
• • Your financial records,
• • Information regarding your transactions on the Website/App, (including transaction history),
• • Your financial information such as bank account information or credit card or debit card or other payment instrument details,
• • Internet Protocol address,
• • Any other items of "sensitive personal data or information" as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000; Identification code of your communication device which you use to access the Website/App or otherwise deal with any Company entity,
• • Any other Information that You provide during your registration process, if any, on the Website/App

Prosperty offers online platform for carrying out transactions that collect such personal data or information so as to process Your financial and/or non-financial transaction requests.

Company may also collect information other than Personal Information from User(s)/subscriber(s) through the Website/App when the User/subscriber visits and / or uses the Website/App. Such information may be stored in server logs. This Non-Personal Information would not assist Company to identify you personally.

We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies," sent to your browser.

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

• • web server cookie stored on your hard drive,
• • an IP address, assigned to the computer which You use,
• • the domain server through which you access our service,
• • the type of computer you're using,
• • the type of web browser you're using

3. Where We Storage of Your Information

A) The data that We collect from You may be transferred, stored and processed by staff who work for Us or for one of our suppliers or one of our group companies. Such staff maybe engaged in, among other things, the fulfilment of your order or enquiry and the provision of support services. By submitting your personal data, You agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely. We may store, collect, use and process Your Information within India and/or outside India subject to compliance under applicable laws.

B) We have put in place appropriate technical and organisational measures to guard against unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Unfortunately, the transmission of information via the internet is not completely secure and We cannot guarantee the security of your data transmitted to our sites and any transmission is at your own risk.

4. How We collect Information from you

i) Information You give Us. You may give Us information about You by filling in forms on our sites, or by submitting your CV/KYC, or by corresponding with Us by phone, e-mail or otherwise or, by You interacting with any of our business partners, suppliers or sub-contractors (including estate agents, sales agents and our professional advisors) engaged on our behalf. This includes information You provide when You register to use our sites, subscribe to our service, email Us, arrange property viewings with Us, request brochures from Us, complete an enquiry form, provide your CV/KYC and when You report a problem with our sites. The information You give Us may include your name, address, e-mail address, phone number and any other information relevant to your enquiry or request for information or services which We may request and you may choose to provide to Us from time to time.

ii) Information We collect about You. We may automatically collect: technical information, including the IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full URL clickstream to, through and from our sites; materials You viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page and any phone number used to call our customer service number.

iii) Information We receive from other sources. We may receive information about You if You use our sites or the other services We provide. In this case We will have informed You when We collected that data that it may be shared internally and combined with data collected on our sites. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about You from them.

5. Use of Collected Information

Prosperty collects Your Information solely for the purpose of providing You the products or services that is connected with the function or activity of Prosperty which includes but not limited to the following ("Purpose"):

i) Information You give to Us. We will use this information: to carry out our obligations arising from any contracts entered into between You and Us and to provide You with the information and services that You request from Us relating to the projects, properties, ventures or opportunities detailed on our sites or otherwise notified to You; to provide You with information about other goods and services We offer that are similar to those that You have already purchased or enquired about; to provide You, or permit selected third parties to provide You, with information about opportunities, goods or services We feel may interest You. If You are an existing customer, We will only contact You by e-mail, Whatsapp, SMS, telephone or Your preferred method of contact if different, with information about opportunities, goods and services similar to those which were the subject of a previous sale or negotiations of a sale to You. If You are a new customer, and where We permit third parties to use Your data, We (or they) will contact You by e-mail, Whatsapp, SMS, telephone or Your preferred method of contact if different only if You have consented to this.

ii) Information We collect about You. We will use this information: to administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our sites to ensure that content is presented in the most effective manner for You and for Your computer; to allow You, when required, to participate in interactive features of our service; as part of our efforts to keep our sites safe and secure; to measure or understand the effectiveness of advertising We serve to You and others, and to deliver relevant advertising to You; to make suggestions and recommendations to You and other Users of our sites about goods or services that may interest You or them.

iii) Information We receive from other sources. We may combine this information with information You give to Us and information We collect about You. This includes but is not limited to information We receive from our sales agents. We may use this information and the combined information for the purposes set out above (depending on the types of information We receive).

iv) To enable Us to display advertisements to our advertisers/service providers' target audiences. Even though We do not disclose Your Personal Information for these purposes without Your consent, if You click on or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.

v) To help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps and services. In any other way We may describe when You provide the Information.

V) For any other purpose at the sole discretion of Prosperty with Your consent.

6. Disclosure of the Information

• • A) We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
• • B) We may share your information with selected third parties including, where applicable: i. Business partners, suppliers and sub-contractors (including, but not limited to, estate agents, sales agents and our professional advisors) for the performance of any contract or any potential contract We may enter into with them or You, or in relation to any ancillary requirements; ii. Advertisers and advertising networks that require the data to select and serve relevant adverts to You and others; and iii. Analytics and search engine providers that assist Us in the improvement and optimisation of our sites.
• • C) We may disclose your personal information to third parties: i. If We sell or buy any business or assets, We may disclose your personal data to the prospective seller or buyer of such business or assets; ii. If Prosperty Group or substantially all of its assets are acquired by a third party, your personal data will be one of the transferred assets; and iii. If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Prosperty Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• • D) We may share your non sales related information such as Cookies, Email IDs, Phone number etc to external parties. But, We do not share your sales related information such as PAN Card No, Credit / Debit Card details, Preference details with the external parties.
• • E)We use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable You to make payments for buying products or availing services on Platform. When You sign up for these services, You may have the ability to save Your card details for future reference and faster future payments. In such case, We may share Your relevant Information as necessary for the third parties to provide such services, including Your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and We are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing the payments.
• • F)The information so collected may be shared with Government of Semi-Government Body, Registrar and transfer Agents/ Collecting Banks/ KYC Registration Agencies (KRAs) / Custodian/ Central Depository Services (India) Limited (CDSL) etc. solely for the purpose of processing Your transaction requests or serving You better. The information so collected by Prosperty shall be shared by Prosperty with any Governmental and/or Judicial Agencies (eg. Police Authorities/investigating agencies like CBI, EOW etc.) or other authorized law enforcement agencies (LEAS) mandated under law to obtain Your Information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences etc.
• • G)We may process Your Information outside India ad relay on legally provided mechanisms to lawfully transfer Your Information across borders.
• • H)We may share Your Information in any other circumstances where We have Your consent.
• • I)Prosperty and/or its authorized agents shall not retain or store that information for longer than is required for the purposes, except in cases where the information may be used lawfully or is required under any other law for the time being in force. By agreeing to avail the service offered by Prosperty You have agreed to the collection and use of Your Sensitive Personal Data or Information by Prosperty. You may always choose to refuse or withdraw Your consent to share/disseminate Your Sensitive Personal Data or Information by contacting the customer care or if You would like Us to delete any Personal data or information provided by You, You may write to Us at info@Prosperty.com However, in such an event, You would no longer avail the services of Prosperty.

7. Data Security

7.1. The Prosperty Website and / or ProspertyApp have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever You change or access your account information, We offer the use of a secure server. Once your information is in our possession We adhere to strict security guidelines, protecting it against unauthorized access.

7.2. Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws.

7.3. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and We will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

7.4. Prosperty uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of Your personal information. Prosperty cannot, however, ensure or warrant the security of any information You transmit to Prosperty and You do so at Your own risk. Once We receive Your transmission of information, Prosperty makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

7.5. Your privacy and security, Prosperty takes reasonable steps (such as requesting a unique password) to verify Your identity before granting You access to Your account. You are responsible for maintaining the secrecy of Your unique password and account information, and for controlling access to Your email communications from Prosperty, at all times. Notwithstanding anything contained in this Privacy Policy or elsewhere, Prosperty shall not be held responsible for any loss, damage or misuse of the User information or any other data, which You share with Us or which We have with Us if such loss or any damage caused to You because of Force Majeure events. You further acknowledge that any information (including Your personal information) transmitted to Us or from Your use of Website will therefore be at Your own risk.

7.6. It is clarified that Force Majeure events includes any event which is beyond the reasonable control of Prosperty which may include but not limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption.

Disclaimer as to Loss: Although, We ensured the security of Personal Information collected. However, considering the open nature of Internet, such Information may be accessed by unauthorised entities/ software/ codes (“Hackers”). We assume no liability whatsoever with respect to access of Information by Hackers.

8. Updating or Reviewing Your Sensitive Personal Data or Information

You may upon written request to Us review and rectify the sensitive personal data or information provided.

9. Access to Information

As per the terms and conditions of use, Prosperty has the right to restrict access of any User from the Website and the services offered therein ("Restricted User"). With respect to a Restricted User, Prosperty will delete any or all User Information given by the Restricted User. If Prosperty, by its sole discretion or due to a legal requirement, decides to retain the User Information for its records, then Prosperty will be responsible to safeguard that User Information to such extent as required under applicable law.

10. Links to Other Web Sites

The Prosperty Website and / or Prosperty App may carry links to other websites. Your use of and activity at such other websites are at your own risk and the Company takes no responsibility regarding Information dissipated by You at such websites.

11. Children’s information

Prosperty does not knowingly collect any Personal Identifiable Information from children under the age of 18. We Prosperty encourage guardians and parents to observe, participate in, and/or monitor and guide their online activity. If You think that Your child have provided this kind of information on our website, We strongly encourage You to contact Us immediately and We will do our best efforts to promptly remove such information from our records.

12. Modifications to Our Privacy Policy

If Prosperty changes its privacy policies and procedures, Prosperty will post those changes on Prosperty website to keep You/Users aware/updated of what information Prosperty collects, how Prosperty uses it and under what circumstances Prosperty may disclose/transmit it. Please note that this policy may be changed or updated from time to time at its sole discretion for various reasons including, but not limited to, amendments in the relevant laws. Prosperty shall be under no obligation to notify the User about the changes. Please visit our website to keep Yourself updated of any changes to this policy and Your continued access and use of the said Website shall be deemed to be Your approval and acceptance of all changes to this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

13. Cookies and Tracking Technology:

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

14. Your Authorization:

I) In purview of the Telecom Regulatory Authority of India (“TRAI”) guidelines, You hereby authorize Prosperty, and its affiliates/partners or otherwise who are accessing Your information by virtue of their association with Prosperty to communicate with You through whatsapp, telephone/mobile, Email, SMS or other modes of communication (now available or may be available in future) even if Your number/numbers(s) is/are registered in the National Do Not Call Registry (NDNC) or ndnc.net

II) You also acknowledge that all the information provided by You are out of Your free will and in compliance with applicable laws in Your territory. If We found that any of Your information is in non-compliance with the terms and conditions and Privacy policy, Prosperty reserves the right to remove Your non-compliant information from its systems. Further, depending on the seriousness of the non-compliance, We may choose to discontinue some or all of the services being provided to You by Us.

III) You also accept that copy rights of the content in terms of copy or images on this Website belongs to Prosperty and replicating it in any form either by registered or unregistered channel partners or individuals for any form of communication will be considered violation of the Indian Copyright Act no. 14 of 1957.

IV) By using the Prosperty Website and / or Prosperty App and/ or by providing your information, You consent to the collection and use of the information You disclose on the Prosperty Website and / or Prosperty App in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

15. Rights to control Your personal information

• • Right to Account Closure: If You choose to close Your Account, We will delete Your Personal Information or de-identify it so that it is anonymous and not attributed to you identity. We will retain Your Personal Information after You have closed Your account if reasonably necessary to comply with Our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce Our User Agreement, or fulfil You request to "unsubscribe" from further messages from Us. We will retain de-personalized information after Your account has been closed.
• • Rectify Your information: We take all reasonable endeavours to update Our records with latest information as provided by You, however if you see any discrepancy in Your personal information, You may edit some of Your personal information or contact Us through Our Data Protection Officer/Grievance Officer to have Your information updated with Us.
• • Object to, or Limit or Restrict the Use: You can ask Us to stop using or to limit Our use (in partial or full) Your Personal Information (past, existing or future).
• • Deletion of Your information: You can ask Us to erase or delete (in partial or full) Your Personal Information (past, existing or future).
• • Right to Access: You can ask Us for a copy of Your personal information.
• • Withdraw Consent/Opt-out: At any time, you can withdraw consent that You have provided to Us by going to Your account settings, if you have an account with Us or otherwise you may request for Withdrawing you consent by writing an email to Us at info@Prosperty.com We will only collect and process personal information about You where We have lawful bases. Lawful bases include consent (where You have given consent), contract (where processing is necessary for the performance of a contract with You (e.g. to deliver products or services You have requested)) and "legitimate interests". Where We rely on Your consent to process personal information, You have the right to withdraw or decline Your consent at any time and where We rely on legitimate interests, You have the right to object.
• • You may also contact Us using the contact information as mentioned in this Privacy Policy, and We will consider Your request in accordance with applicable laws.

16. Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Email ID info@Prosperty.com

If You have any concern related to this Privacy Policy or collection, storage, retention or disclosure of Your Information under the terms of this Privacy Policy or Terms of Use or any other terms and conditions of Prosperty or its other business entities including any queries or grievances, You can contact to Prosperty through its Data Protection Officer/Grievance Redressal Officer at the below given details:

Please note that the details of the Data Protection Officer/Grievance Officer may be changed by Us from time to time by updating this Privacy Policy.

We will strive to address You feedback and concerns in a timely and effective manner.

17. ACKNOWLEDGEMENT:

Please read this Privacy Policy carefully. Hence by visiting our Website platform or by using/ availing any of our services or products, You indicate that You understand, agree and consent to this Privacy Policy and You hereby give Your unconditional consent or agreement to Prosperty as provided under section 43A and section 72A of Indian Information Technology Act, 2000 for collection, use, storage, processing, sharing and transfer and disclosure of Your information.

If You do not agree with the terms of this Privacy Policy, please do not access/use our Website or avail any of our services or products available on our Website.

You acknowledge that You have all legal rights and lawful authority to share the information with Us and further acknowledge that by collecting, sharing, processing and transferring information provided by You, shall not cause any loss or wrongful gain to You or any other person.